HungryPanda, a Chinese food delivery service company, is helping vendors such as local Sydney Chinese restaurant, SHU DAO, to continue operating successfully during the recent state-wide lockdowns.
While the COVID-19 pandemic has proved difficult for hospitality businesses, it has greatly impacted local Chinese restaurants, with a primary customer base of Chinese ex-pats and university students prior to the pandemic. This market has declined by 50 per cent in the last 12 months.
For SHU DAO, which specialises in Szechuan cuisine, lockdowns have taken a considerable toll on the business. Prior to the initial outbreak in 2020, the restaurant relied heavily on foot traffic with no website, social media or digital footprint. With the closure of in-dining throughout the city, most of the business was lost.
However, partnering with HungryPanda has increased SHU DAO’s revenue by 50 per cent, due to the exposure provided on the app.
“I can now rely on takeaway to basically maintain my previous income level, even with the city in forced lockdown,” SHU DAO owner Cao Cao said.
“Thanks to HungryPanda, I have received subsidies, such as free shipping and discounts, which has helped me bring an influx of new customers to the restaurant.”
For local Melbourne Chinese restaurant, Easy Pot, which specialises in Chinese iron pots, lockdowns and border closures have taken a significant toll on the business.
“With fewer and fewer international students in Melbourne, I lost a huge portion of my regular, loyal customers,” Easy Pot owner Vivian said.
“I am very optimistic about the future of takeaway, thanks to HungryPanda. They’ve helped me increase my revenue by 40 per cent and are always available to answer my calls and help solve many of my problems, due to COVID-19.”
HungryPanda has also taken up to 25 per cent off for pick-up in-store, which allows local customers to enjoy the convenience and discounted pick-up service and brings considerable revenue for local restaurants.
The self-pick-up promotion has been widely adopted across Australia and has helped local restaurants maintain nearly the same revenue as before the outbreak. In some cases, it has even helped dedicated restaurateurs earn better revenues than before.