Augmented reality modernises tech support in manufacturing

To maximise our ability to support you during the current coronavirus crisis and beyond, Rockwell Automation has added Live View Support to our TechConnect offering for all customers. Live View Support, powered by FactoryTalk InnovationSuite Vuforia Chalk, enables our remote support engineers to more effectively troubleshoot and resolve issues.

Machine downtime hurts. Every minute that slips by with a machine unable to operate negatively impacts the bottom line. So, it’s no surprise that manufacturers are looking for the most cost-effective and time-efficient way to get the technical support they need to deal with downtime and repairs. Using an augmented reality application with live video feed, an experienced technician can view your equipment in real time and provide specific, detailed directions for repairing the hardware. 3D spatial notations can even be made on the screen, so you know exactly which component of the machine needs attention.